SMW boasts of one of the best after sales support in the jewellery industry. The true measure of our success is our customers with whom we have relations spanning over four decades. SMW provide design and tooling support to its customers and also appraises them of new solutions and new innovations in machining.
At Solanki Mechanic Works, we believe that delivering a machine is just the beginning of a lasting partnership. We stand firmly behind every product we manufacture, ensuring our customers receive comprehensive after-sales support, timely maintenance, and customized solutions tailored to their unique needs.
Understanding that technology is only as good as its users, we have established a dedicated training center designed to empower our clients with the skills necessary to maximize the benefits of our advanced machinery. Our training programs cover both jewelry design software and CNC machine operation, equipping operators and designers with hands-on experience and expert guidance. This commitment to education helps our customers optimize production efficiency, improve product quality, and stay competitive in a rapidly evolving industry.
From the moment a machine is delivered and throughout its lifecycle, our customer support team remains accessible and responsive, ensuring any challenges are swiftly addressed. We are committed to building strong, long-term relationships based on trust, reliability, and continuous collaboration.
At SMW, your success is our priority — and we’re here to support you every step of the way.
At Solanki Mechanic Works, we understand that the successful adoption of advanced machinery depends not only on the quality of the equipment but also on expert installation and comprehensive operator training. Our dedicated team ensures that every machine is installed and commissioned with precision, tailored to fit seamlessly within your existing production setup.
Our experienced engineers oversee the entire installation process — from unpacking and assembly to calibration and testing — guaranteeing that each machine performs at its optimum capacity from day one. We work closely with your technical staff to address any site-specific requirements and ensure compliance with safety and operational standards.
To complement this, we provide extensive operator training through our specialized training center. This hands-on program covers all aspects of machine operation, including programming, maintenance, troubleshooting, and efficient use of the latest design software such as Carveco and VISI. Our training empowers your team to confidently handle complex CNC and PLC machines, enhancing productivity while reducing errors and downtime.
Additionally, we offer ongoing support and refresher sessions to help your operators stay up-to-date with the latest technological advancements and operational best practices.
With Solanki Mechanic Works, you gain not just a machine, but a full partnership — ensuring smooth integration, skilled operation, and sustained success.
At Solanki Mechanic Works, we believe that the longevity and consistent performance of your machinery are paramount. To support this, we offer comprehensive preventive maintenance programs designed to keep your machines operating at peak efficiency and prevent unexpected breakdowns.
Our skilled technicians perform regular inspections, calibrations, and timely replacements of critical components to minimize wear and maximize uptime. By addressing potential issues before they escalate, we help you avoid costly downtime and production delays.
In addition to preventive care, our dedicated support team is equipped to provide fast and effective troubleshooting for any operational challenges you may encounter. Whether it’s a mechanical fault, electronic issue, or software-related query, we offer expert guidance to resolve problems promptly.
For repairs, we provide both on-site service and remote assistance, ensuring quick response times regardless of your location. Our technicians are trained to handle complex CNC and PLC systems, allowing us to restore your machinery to optimal condition with minimal disruption.
With Solanki Mechanic Works, you can rely on continuous support throughout your machine’s lifecycle — because we’re committed to your success long after the sale.
At Solanki Mechanic Works, maintaining the performance and durability of your machinery is our top priority. That’s why we ensure the availability of authentic, high-quality spare parts specifically designed and manufactured to meet the exact specifications of our machines.
Using genuine parts guarantees seamless compatibility, optimal functionality, and extended machine life — helping you avoid the risks associated with counterfeit or inferior components. Our robust inventory system allows us to provide timely delivery of critical spare parts, minimizing downtime and keeping your production on track.
Whether you require routine replacements or urgent repairs, Solanki Mechanic Works is your trusted source for reliable, precision-engineered components that uphold the excellence and reliability you expect from our brand.
At Solanki Mechanic Works, we prioritize quick and effective technical assistance to minimize downtime and keep your operations running smoothly. Our expert support team is readily available via phone and email to address your queries and guide you through troubleshooting processes.
To further enhance service efficiency, we offer remote diagnostics and support, enabling our technicians to identify and resolve issues swiftly without the need for on-site visits. This proactive approach ensures faster problem resolution, reduces production delays, and provides you with timely expert guidance whenever you need it.
With Solanki Mechanic Works, dependable technical support is just a call or click away—helping you maintain peak machine performance and productivity at all times.
At Solanki Mechanic Works, our commitment to customers extends far beyond the initial sale. Through dedicated after-sales service, we build lasting relationships founded on trust, reliability, and mutual success.
By consistently delivering exceptional support—from installation and training to maintenance and troubleshooting—we ensure that our machines continue to perform at the highest standards throughout their lifecycle. This ongoing partnership enables our clients to confidently grow their businesses, knowing they have a dependable ally at every step.
Serving customers across India, the Middle East, USA, and beyond, we take pride in fostering global partnerships that stand the test of time. At SMW, we don’t just supply machines—we build enduring collaborations that drive excellence and innovation in the jewelry industry worldwide.
Please feel free to get in touch with our sales team.
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